Frequently Asked Questions

Frequently Asked Questions

Rehabilitation away from home can be overwhelming. We’re here to put your mind at rest.

Below are samples of questions from our guests. You may have your own questions about insurance or therapies being used. If we’ve not answered them below, please ask one of our team members when you visit or check in.

Questions on Payment/Medicare/Medicaid

What is long-term care insurance?
Long-term care insurance (LTC or LTCI), an insurance product that helps provide for the cost of long-term care beyond a predetermined period. Long-term care insurance covers care generally not covered by health insurance, Medicare, or Medicaid.
What can we expect Medicare to pay for a skilled nursing facility?

Medicare Part A (Hospital Insurance) covers skilled nursing care provided in a skilled nursing facility (SNF) under certain conditions for a limited time. Learn more

What can we expect Medicare to pay for long term senior/elder care?

Long-term care is a range of services and support for your personal care needs. Most long-term care isn’t medical care. What you might mean is care in a long-term care hospital or skilled nursing facility. Learn more about your options.

What private healthcare insurance do you accept?
We accept private insurance and private pay. For additional questions, please ask our admittance staff.
Do you accept patients on Medicaid?
Yes, we do. For additional questions, please ask our admitting staff.

Questions on Medical Terms

What is skilled nursing care?

Skilled nursing is licensed, comprehensive, round-the-clock care in private or semiprivate suites. Services include: IV therapy, Post-surgical care, Wound care, Nutrition management, Orthopedic and joint replacement rehab, Post-stroke rehabilitation, Speech therapy, Occupational therapies, and more. For insurance purposes, a skilled nursing facility is a health-care institution that meets federal criteria for Medicaid and Medicare reimbursement for nursing care including especially the supervision of the care of every patient by a physician the maintenance of records concerning the patient’s care and condition.

What is an interdisciplinary rehabilitation plan?
A plan designed by an interdisciplinary team of health care professionals from diverse fields who work in a coordinated fashion toward a common goal for the patient. An intraprofessional team is a team of professionals who are all from the same profession, such as three physical therapists collaborating on the same case.
What is a modality in physical therapy?
It is used to relieve pain, improve circulation, decrease swelling, reduce muscle spasm, and deliver medication in conjunction with other procedures. Typical types of modalities include electrical muscle stimulation, ultrasound, heat, ice, and traction.
What is short wave diathermy?
Diathermy is a therapeutic treatment most commonly prescribed for joint conditions such as rheumatoid arthritis and osteoarthritis. In diathermy, a high-frequency electric current is delivered via shortwave, microwave, or ultrasound to generate deep heat in body tissues.
What is intravenous therapy?
IV therapy is the infusion of liquid substances directly into a vein. Therapies administered intravenously are often included in the designation of specialty drugs.
What is post acute care?
Post-acute care settings include long-term care hospitals (LTCHs), inpatient rehabilitation facilities (IRFs), skilled nursing facilities (SNFs) and home health agencies.
What are the different therapies offered?

Physical therapy provides evaluation, examination, and treatment of neurological disorders, musculoskeletal conditions, cardiac patients, wounds, and other diagnosis.  Physical therapy also provides recommendations for discharge placement assessment for the needs of assistive devices (durable equipment), and functional mobility.  The wound care team is led by a certified wound care specialist (CWS).

Occupational therapy provides evaluation, examination, and treatment for activities of daily living (ADLs), adaptive equipment and durable medical equipment training, neuromuscular re-education, splint fabrication, sensory deficit compression techniques, cognitive retraining associated with ADLs and safety, and energy conservation techniques.

Speech therapy provides evaluation, diagnoses, and treatment of communicative, cognitive, and linguistic disorders.  Modified barium swallow studies and bedside swallow evaluations are used to objectively asses swallowing function.

Questions on your Stay

What is a 5-Star rating from Medicare?

Nursing home ratings come from: health inspections, staffing, quality measures. A star rating is provided for each of these 3 sources. Then, these 3 ratings are combined to calculate an overall rating. Learn more

What should we bring for a short term rehab stay?
  • Prepare an inventory list of items you’re bringing with you
  • Copy of medicare/medicaid or insurance card
  • Medical records
  • Copies of living will and power of attorney
  • 3-4 days worth of comfortable clothes (there are washing facilities on location), night clothes and toiletry items
  • Something from home that might bring you comfort like a favorite quilt, photos, etc.
How long will I be here?
Length of stay is based upon your individual needs. Factors include your current physical condition, underlying medical conditions, previous levels of independence and your discharge location.
Do you contact my Primary Care Physician (PCP)?
Upon arrival we will let them know that their patient is at our facility and after your discharge, your PCP will receive a copy of your records from your stay with us.
How do I take care of my laundry?
The facility provides complimentary laundry services or you may arrange for your family to do your laundry. Please clearly mark your name on all your clothing items.

Questions on your care

What if I’m not happy with the care I’m receiving?
Our Care Confidant Program is designed to promote communication between you and staff. A staff person will be assigned to you and will check your room each day to make sure everything is clean, orderly and there are no housekeeping concerns. This person is also there to listen to what’s on your mind and if possible, resolve any concerns. This is an extra layer of care that we provide to all our guests to ensure their stay is a positive experience.
When will I receive therapy and what should I wear?
We offer physical, occupational and speech therapy throughout the week. You will be evaluated as soon as possible upon arrival and a personalized therapy plan will be designed to best meet your individual needs. Comfortable loose-fitting clothing and tennis shoes are recommended.
How do I receive my medications?

Your medications can only be ordered once you have arrived and your information entered into our system. We should have your medications 4-6 hours of your arrival. In the event you need pain control, please request pain medication to be administered 30 minutes-1 hour prior to your departure from the hospital. We ask that you do not keep any medications in your room or self-medicate to avoid serious medical complications.

When will a walker be placed in my room for me to use?
Until your therapist determines that you are safe to use a walker by yourself, we encourage you to use the wheelchair provided in your room to reduce risk of falls.
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